Shipping Policy

This Shipping Policy explains how Muricin processes, ships, and delivers orders worldwide. By placing an order on our website, you agree to the shipping terms described below.

1. Global Shipping Coverage

Muricin ships to most countries worldwide. Availability may vary depending on regional regulations, customs restrictions, and carrier service coverage. If shipping to your location is limited or unavailable, our support team will notify you.

2. Processing Time

Orders are typically processed within 1–3 business days after successful payment and verification. Orders requiring additional pharmacist review or documentation may take slightly longer.

3. Estimated Delivery Time

Delivery times depend on your location, customs processing, and courier availability. Typical transit times are:

Asia: 5–14 business days
Europe: 7–21 business days
Middle East: 7–20 business days
Africa: 10–30 business days
North & South America: 7–25 business days

These are estimates only and may vary due to customs inspections or external delays.

4. Shipping Methods

We offer multiple international shipping methods, which may include:

Standard International Mail
Registered or Tracked Mail
Courier services (where available)

Available options will be shown during checkout.

5. Tracking Information

Most shipments include tracking. Tracking details will be emailed once the order is dispatched. Some destinations or carriers may offer limited tracking visibility.

6. Customs, Duties & Import Regulations

International shipments may be subject to customs inspections, import duties, taxes, or local regulatory checks. These charges are imposed by your government and are the responsibility of the recipient.

Muricin is not responsible for customs delays, additional charges, or returns caused by import regulations. For more details, please review our Return & Refund Policy.

7. Restricted or Prohibited Destinations

Certain countries restrict the importation of specific healthcare products. It is your responsibility to ensure that the product you order is permitted in your country. If an order is returned to us due to restrictions, refund eligibility will follow our Refund Policy.

8. Lost, Delayed, or Stolen Packages

If your package is significantly delayed or appears lost in transit, contact our support team. We will coordinate with the carrier to investigate.

Muricin is not responsible for parcels stolen after delivery confirmation.

9. Incorrect Address

Customers are responsible for providing accurate shipping details. Muricin is not liable for delays or losses resulting from incorrect or incomplete addresses. If a parcel is returned due to address error, reshipping fees may apply.

10. Shipment Refusal or Non-Collection

If a shipment is refused or unclaimed, it may be returned to us by the carrier. Any associated fees (return postage, customs, handling) will be deducted from refundable amounts, in accordance with our Refund & Return Policy.